Thirty years at the bench, hidden behind an About link.
What I saw
Rodney's own statement, signed under his portrait, says: 'I am Rodney Buckland, a jeweller with over 30 years' experience.' That sentence is one click into the site, on /pages/about-us. The homepage opens with stock Shopify hero text and doesn't name him until the footer.
What the rebuild does about it
On the rebuild the hero names Rodney by his first AND last name, leads with '12 years on the high street, 42 years at the bench,' and puts his portrait into the editorial split immediately above the fold. The heritage block carries his signed statement and a single press-style pull-quote.